We are glad you selected Around the Clock as your potential employer.
This manual will assist you in reaching your goal as one of our servers.
As an Around the Clock server there are some requirements that you must meet before being hired:
This Pre-Hire packet has all the information you will need to meet those three requirements. Please take the time to review the materials in this packet and write down any questions that you have as you go along.
When you return for your follow-up interview, our manager will answer all your questions and then examine how well you know our three requirements.
If you do not answer 80% correctly your first try, there are two options:
Thank you for choosing Around the Clock as your potential employer. We are very proud of our dedicated staff. Our philosophy is: Customers are our #1 priority. Nothing but the best for our customers. Our customers deserve nothing but the best!
We look forward to having you as part of the Around the Clock family.
Fano Theofanous — General Manager
Steve Theofanous — Co-Owner
Patty Stapleton — Manager
Below are the headings from all the sections listed on our menu and what you should know about each section. We recommend that you read the following pages with a menu opened to the section that is being described.
Read the menu to find the garnish that is served with each sandwich group.
Served with garnish, complimentary cup of soup (when available, no substitutions), and your choice of side:
| Upgrade | Price |
|---|---|
| Side Salad with any sandwich | Add $4.45 |
| Soup with plain sandwich — Cup | Add $2.45 |
| Soup with plain sandwich — Bowl | Add $2.95 |
| Add Mozzarella Cheese to French Onion Soup | $0.99 |
Note: We normally sprinkle parmesan cheese on top of French Onion Soup.
KNOW: The different types.
Question to Ask: "Would you like to make that Deluxe?" — Offer the options with deluxe sides: French Fries, Onion Rings, or Fresh Fruit, etc. If yes, ask for their choice of soup.
KNOW: The different types.
Question: "Would you like to make that Deluxe?" — Offer deluxe sides. If yes, ask for choice of soup.
KNOW: All the types of sandwiches and the different varieties.
Question: "Would you like to make that Deluxe?" — Offer deluxe sides. If yes, ask for choice of soup.
Garnished with fresh fruit.
KNOW: The different types.
Question: "Would you like to make that Deluxe?" — Offer deluxe sides. If yes, ask for choice of soup.
Served with bread upon request.
KNOW: The different types of dressings available.
KNOW: The different types of menu items in this section.
These are the sections listed on our Dinner page of the menu.
KNOW: The soups we have each day — French Onion, a Chicken Style soup, and a Feature Soup of the Day.
| Dish | Condiment |
|---|---|
| Seafood (Broiled Cod, etc.) | Tartar Sauce |
| Roast Turkey | Cranberry Sauce |
| Roast Pork | Apple Sauce |
| Shrimp | Cocktail Sauce |
| Mexican Dishes & Salads | Salsa |
| Gyros | Tzatziki (Gyros Sauce) |
| Chicken Parmesan | Parmesan Cheese |
The following entrees are served with: Bread, Potato & Complimentary Cup of Soup (when available, no substitutions). Vegetable on request. Broccoli & Spinach add $0.99. Entrees with pasta or rice do not include potato.
KNOW: The different types.
QUESTION: Ask about temperature on steaks.
KNOW: The different types and their condiments.
KNOW: The different types and their condiments.
These are the sections listed on our Breakfast menu and what you should know about each section.
| Premium Toast Upgrade | Extra Charge |
|---|---|
| Thick Toast | $0.50 |
| Bagel | $0.50 |
| Bakery Muffin | $0.50 |
| 2 Pancakes substituted for toast | $0.99 |
| Gluten Free Pancakes or GF Toast | $1.99 |
KNOW: The 3 different signature items and what they include.
QUESTIONS: "How do you like your eggs?" — For Beltbuster, also ask: "What type of juice?"
KNOW: The types of steaks.
Questions to ask:
Served with American Fried Potatoes, Buttered Toast & Jelly.
Small Plate of Fruit instead of Potato — $2.95 extra
Egg Substitute or Egg Whites may be substituted for any egg entree — $1.25 extra. Two Pancakes may be substituted for toast — $0.99 extra.
KNOW: The different ingredients in the various omelettes. Special focus on the Vegetarian omelettes listed in our Breakfast Menu, which has a larger selection of breakfast choices.
KNOW: They are served with syrup. (Place syrup container on plate — called an underliner.)
KNOW: The different types, especially the Vegetarian Skillets.
KNOW: The types of Fruit, Cream & Sugar Free Pies we have available.
Know: Fruit plate ingredients and cost.
Fruit plate includes: Watermelon, Cantaloupe, Honeydew, Orange, Grapes.
KNOW: The types of teas & specialty coffee drinks that we have available.
KNOW: The types of Soft Drinks, Iced Teas, and other beverages that we have available.
KNOW: The types of sides we have available.
KNOW: The different types.
KNOW: The different types of ice cream items and how they are made.
KNOW: The different items we offer for children.
You should be able to identify and describe most popular menu items.
| Name | Key Ingredient |
|---|---|
| Around the Clock | with Ham |
| San Francisco | with Tomato & Bacon |
| Farmers | with Zucchini, Eggplant & Tomato |
| Name | What Makes It Special |
|---|---|
| Beltbuster | Comes with Juice |
| French Connection | Comes with French Toast |
| Jackpot | Comes with All-You-Can-Eat Pancakes |
| Name | Ingredients | Cheese |
|---|---|---|
| American | Broccoli, Tomato, Onion, Pepper, Mushroom | American |
| Greek | Tomato, Onion, Peppers, Oregano | Feta |
| Roman | Zucchini, Eggplant, Mushroom, Tomato | Mozzarella |
| Name | Ingredients | Cheese |
|---|---|---|
| Deluxe | Ham, Onion, Green Pepper, Mushroom | Shredded Cheddar |
| Popeye | Bacon, Tomatoes, Spinach | Shredded Cheddar |
| Roman | Zucchini, Eggplant, Mushroom, Tomato | Mozzarella |
| American | Broccoli, Tomato, Onion, Pepper, Mushroom | American |
| Greek | Tomato, Onion, Peppers, Oregano | Feta |
| Country | Smoked Sausage, Onions, Peppers | Shredded Cheddar |
| Item | Description |
|---|---|
| Mediterranean Sunrise | Feta Cheese, Tomato & Onion Omelette with Pita Bread & Watermelon |
| Health Club Combo | Egg Substitute, Fresh Fruit & Whole Wheat Toast |
| Breakfast Burrito | Ham, Onions, Green Peppers, Mushrooms & Cheddar Cheese |
| Healthy Breakfast | Turkey Sausage Patties, Egg Beaters, Fresh Fruit & Whole Wheat Toast |
| Item | Description |
|---|---|
| Chicken Santa Fe | Chicken Breast with BBQ Sauce, Bacon & Cheddar Cheese on a toasted bun |
| French Dip | Plain Roast Beef on French Bread |
| Philly Beef | Roast Beef with grilled Onions, Green & Red Peppers and Mozzarella Cheese |
| Turkey Bacon Club | Turkey & Bacon |
| Club House | Turkey, Bacon plus Ham |
| Hot Sandwiches | Served on top of two pieces of White Bread with Mashed Potatoes & Gravy |
| Fano's Club | Two Pitas filled with Turkey, Bacon, Avocado, Lettuce & Tomato |
| Fajita Pita | Grilled Onions, Red & Green Peppers |
| Stir-Fry Pita | Oriental Style Vegetables |
Burgers: Our hamburgers are 1/2 lb. Guests can substitute a 1/3 lb burger for $0.75 less.
Wrap Sandwiches: Three different types — know them all.
Croissants: Know the ingredients in each one. Served with Fresh Fruit.
| Salad | Description |
|---|---|
| Taco Salad | Tortilla Shell with Salad Greens, Green Peppers, Onions, Chili con Carne, Cheddar Cheese, Tomato & Black Olives |
| Chicken Fajita | Tortilla Shell with Salad Greens, Red & Green Peppers, Onions, Cheddar Cheese and sliced Chicken Breast |
| Nina's Lunch | A bowl of soup, Caesar Salad, and half of a Deli Sandwich |
| Healthy and Light | Sliced Chicken Breast on top of a Greek Salad |
| Item | Description |
|---|---|
| Leaner and Meaner | Chicken Breast, Cottage Cheese and Garnish |
| Healthy Seafood | Broiled Catfish or Broiled Cod without butter & Boiled Potato & Vegetable |
| Stuffed Tomato | A whole Tomato filled with Tuna or Chicken & Fresh Fruits |
| Item | Description |
|---|---|
| Broiled Chopped Steak | Ground Beef steak, topped with grilled Onions |
| Chicken Quesadilla | Large Flour Tortilla filled with two melted cheeses (shredded Cheddar & Monterey Jack), strips of chicken, diced onion & jalapeno peppers |
| Chicken Souvlaki Platter | Marinated chunks of chicken, served with onion, tomato, parsley, Greek olives, feta cheese & pita bread |
Q: How many eggs in an omelette?
A: 3
Q: What is included with egg orders and omelettes?
A: Potato & Toast
Q: Name the types of toast available.
A: White, Wheat, Rye, Raisin, English Muffin. (*Bagel, Thick Toast, Bakery Muffin, Gluten Free Toast or GF Pancakes — extra charge)
Q: Do egg beaters or egg whites cost extra?
A: Yes — $1.25
Q: Can I have a bakery muffin in place of toast?
A: Yes — $0.50
Q: What is the extra charge for a bagel?
A: $0.50. Bagel with cream cheese — $0.75
Q: Can I have ham for Jackpot or Beltbuster instead of sausage and bacon?
A: Yes, no charge.
Q: Can I have tomatoes instead of potatoes?
A: Yes.
Q: Can I have fruit instead of potatoes?
A: Yes — 3 pieces of oranges or a small cup of sliced peaches. Or for $2.95 extra, a small fruit plate.
Q: Can I have pancakes in place of toast or potatoes?
A: For toast — add two pancakes for $0.99.
Q: Can I have all bacon or all sausage?
A: Yes.
Q: If I don't have any Potatoes or Toast can I have something else instead?
A: We can substitute the fruit items listed above for potatoes, and we offer a variety of bread types for toast. Anything else may be substituted for an additional charge.
Q: How do you charge if someone wants additional ingredients in their Omelette?
A: Meats — $1.25 • Vegetables — $0.75 (except Onion, no charge) • Extra Cheese — $0.50 • Feta Cheese instead of other cheese — $1.00 extra • Feta Cheese in an omelette that has no cheese — $1.00 extra
We are here to make our customer's experience a pleasant one and will accommodate most special requests. We are not here to play "Let's make a deal" with our guests.
Q: Which sandwiches come with soup?
A: Deluxe sandwiches.
Q: Can I have a bowl of soup instead of a cup?
A: Yes — $0.50 more.
Q: What is the difference between a BLT Club and a BLT sandwich?
A: Club has three layers, BLT has two.
Q: What salad dressings do you have?
A: Bleu Cheese, French, Thousand Island, Garlic, Italian, Ranch, Caesar, Honey Mustard, and Fat-Free Raspberry Vinaigrette.
Q: What's the difference between Leaner & Meaner and Low-Cal Plate?
A: Leaner and Meaner has Chicken Breast. Low-Cal has Hamburger Steak.
Q: What's inside the Statue of Liberty Croissant?
A: Turkey, Bacon and American Cheese.
Q: What is the difference between the Chicken Fajita Pita and the Chicken Stir-Fry Pita?
A: Fajita has Onions, Green and Red Peppers. Stir-Fry has Stir-Fry Vegetables.
Q: What question do you ask if someone orders a burger?
A: Temperature of meat and plain or deluxe.
Q: Can I have juice instead of soup?
A: Yes.
Q: Can I have cottage cheese, coleslaw, or salad instead of soup?
A: No. Our soup is complimentary and I will be glad to bring you a small glass of juice in place of the soup.
Q: Can I have cottage cheese or coleslaw instead of the deluxe potato?
A: Yes.
Q: Fresh Fruit Plate instead?
A: Yes — $1.99 upcharge.
Q: Can I have Chili instead of the free cup of soup?
A: Yes. Cup — $0.75 more. Bowl — $1.50 more.
Q: Does Veal Parmesan get potato?
A: No. Pasta dishes do not get potato.
Q: Can I have bacon and onions with my baby beef liver?
A: Yes — $2.95.
Q: What is included with dinner entrees?
A: Soup, Potato, Bread.
Q: Can I have a salad instead of soup?
A: No.
Q: What is the difference between Marinara Sauce & Meat Sauce?
A: Marinara only has Tomatoes. Meat Sauce has Ground Beef & Tomatoes.
Q: What condiment is served with each dish?
| Broiled Cod | Tartar Sauce |
| Roast Turkey | Cranberry Sauce |
| Roast Pork | Apple Sauce |
| Gyros | Tzatziki (Gyros Sauce) |
| Taco Salad | Salsa |
| Chicken Parmesan | Parmesan Cheese |
Q: What questions do you ask if someone wants a steak?
A: The meat temperature, the choice of soup, and the choice of potato.
Q: Name your three pastas.
A: Fettuccine, Spaghetti & Angel Hair Pasta.
Q: Name your three sauces.
A: Marinara, Meat Sauce, Alfredo Sauce.
| Sundae / Dessert | Description |
|---|---|
| Turtle Sundae | Vanilla Ice Cream with Caramel, Pecans & Hot Fudge |
| Tutti Frutti | Vanilla Ice Cream with Strawberries, Bananas & Pineapple topping |
| Love Boat | Vanilla Ice Cream with Strawberries, Bananas & Caramel |
| Tin Roof | Vanilla Ice Cream with Peanuts & Hot Fudge |
Q: How do you make an ice cream soda?
A: First whipped cream, soda water, add syrup, blend in shake machine, strain in large glass, add scoop of vanilla ice cream on glass, whipped cream and cherry. Straw half opened.
Q: How many scoops in a Love Boat?
A: 4 scoops.
Q: What container do you use for a Banana Split?
A: Glass Boat.
Q: Where do we keep the Hot Fudge?
A: In a heated metal warmer by the shake machine.
Q: How many scoops in a Sundae?
A: 3 scoops.
Q: Do you need an underliner when serving a Soda?
A: Yes. Use underliners for ALL items.
Q: What are the 3 berries in Triple Berry Pie?
A: Blueberry, Raspberry & Cherry.
Q: Custard vs. Bavarian Crème?
A: Bavarian Crème is custard with whipped cream.
Q: What is a Shannon?
A: Chocolate Cake with Chocolate Frosting & Chocolate Sprinkles.
Q: For a birthday, what do you serve?
A: Shannon or cupcake.
Q: Name the three cakes.
A: German Chocolate, Cyclone, Carrot.
Q: What is a Cyclone?
A: Chocolate Cake filled and frosted with Chocolate Mousse, topped with Chocolate Ganache and swirls of Chocolate.
Q: Where are the pie cutters?
A: Below the pick-up counter by the revolving pie case.
Q: How many slices in our pies?
A: 6.
Q: How many slices in sugar free pies?
A: 6.
Q: How many slices in our cheesecake?
A: 12.
Q: How big are the pies?
A: 9 inch.
Q: What is a Morning Glory muffin?
A: Carrots, Raisins, Walnuts & Cinnamon.
Q: What muffins have nuts?
A: Cranberry & Morning Glory.
Q: What are the two main soups that we have each day?
A: French Onion and a Chicken Variety.
Q: Do plain sandwiches on features get soup?
A: Yes.
Q: Do plain sandwiches on features get French fries?
A: No.
Q: Do the Dinner Features include potato?
A: Yes.
These are key points that servers should follow when serving Around the Clock guests:
How do you handle these situations:
Make yourself available to see if the parents need any assistance. Ask permission from the parents and offer crackers, toys, or any other distraction techniques.
You will be tested on all of the following areas. Check off each one as you study:
I acknowledge that I have received and reviewed the Around The Clock Restaurant & Bakery Server Pre-Hire Training Manual (2026 Edition).
I understand that:
Employee Name (Print):
Employee Signature:
Date:
Manager Signature:
Test Score: Pass / Fail (circle one)