Review Monitor

Customer Review Tracking & Response Dashboard

Review Scorecard

Total Reviews Across All Platforms
5,800+
Weighted Average: 4.3 / 5.0
Google
4.4
★★★★★
3,321 reviews
Primary platform — highest volume
Yelp
3.5
★★★★★
296 reviews
Lowest rating — needs attention
TripAdvisor
4.1
★★★★★
178 reviews
#11 of 137 in Crystal Lake
Ratings current as of March 2026. Update scorecard manually when new data is available from each platform.

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Analytics

Avg Rating
--
Total Logged
0
Response Rate
0%
Flagged
0

Reviews Per Month

Complaint Categories

Rating Distribution

Competitor Comparison — Crystal Lake

You
Around The Clock
Restaurant & Bakery — #11 of 137
Google4.4 (3,321)
Facebook5.0 (1,575)
Yelp3.5 (296)
TripAdvisor4.1 (178)
Total Reviews5,370
Weighted Avg4.3
Duke's Alehouse & Kitchen
Bar & Grill — Crystal Lake
Google4.5 (1,847)
Facebook4.6 (312)
Yelp4.0 (187)
TripAdvisor4.5 (241)
Total Reviews2,587
Weighted Avg4.5
Georgio's Family Restaurant
Family Dining — Crystal Lake
Google4.3 (1,204)
Facebook4.4 (198)
Yelp3.5 (142)
TripAdvisor4.0 (96)
Total Reviews1,640
Weighted Avg4.2
Colonial Cafe
American Diner — Crystal Lake
Google4.2 (2,156)
Facebook4.3 (445)
Yelp3.0 (231)
TripAdvisor3.5 (134)
Total Reviews2,966
Weighted Avg4.0

Key Competitive Insights

✓ ATC has 2x more total reviews than any single competitor — strongest local presence
✓ Facebook rating (5.0) is the highest in Crystal Lake — leverage for social marketing
⚠ Yelp (3.5) is below Duke's (4.0) and Colonial (3.0 but lower volume) — priority platform for improvement
⚠ TripAdvisor ranking #11 — opportunity to crack top 10 with consistent response to reviews
! Duke's has higher weighted average (4.5 vs 4.3) — respond to negative reviews to close the gap

Action Items

Any 1-2 star review automatically generates an action item for management review.